I am currently only shipping within Canada and to the US, but I hope to expand internationally in the future. :)

*Unfortunately, I’m unable to ship to Quebec at this time.

Please allow up to 7 business days for me to process your order. I pack and ship all orders myself, and typically ship them 1-2 times per week. Once your order ships, you’ll receive a confirmation email with tracking information (if applicable).

Estimated delivery times (once shipped):

• Canada: 1–2 weeks

• United States: 1–3 weeks

Please note: delivery times are estimates. Customs processing, postal delays, holidays, or remote locations may extend shipping times. Thank you for your patience and understanding!

Yes, customers are responsible for any customs fees, import taxes, or VAT that may apply. Some orders may be subject to import duties or tariffs due to tax treaties between the US and Canada. I cannot issue refunds for shipments rejected or held due to customs fees.

*Prints, greeting cards, stickers, and notepads fall under the CUSMA free-trade agreement and are generally duty-free.

If your order is shipped with tracking, your tracking number will be included in your shipping confirmation email once it has been dispatched.

Please note: Canadian “Economy Shipping” orders are shipped without tracking.

If your shipping address was entered correctly, your package is likely on its way! Check your tracking, and remember that once it reaches your country, your local postal service handles final delivery.

Orders cannot be canceled once placed. Please double-check your order before completing checkout, as processing fees are non-refundable.

If you notice an error in your shipping address, please contact me as soon as possible. I can only update the address if the order hasn’t shipped yet.

In case of a damaged item or incorrect order, please email me through the contact page (or at hello@heatherriversart.com) and include your name, order number, and a photo/s of the damaged item (if applicable). I will email you back as soon as I can and we will figure out a solution. :)

All items are final sale. Returns or exchanges are only offered in cases of damaged or incorrect items.